At AlteX droneHUB, we strive to provide high-quality products, training, and experiences. This policy outlines the conditions for refunds and exchanges across all offerings.
Last Updated: April 5th, 2026
Refund and exchange eligibility depends on the type of product or service purchased. Please review the applicable section below before submitting a request.
All requests must comply with the timelines and conditions outlined in this policy.
Purchase date refers to the date the order is placed and payment is completed.
Refunds & Exchanges
Physical products are eligible for a refund or exchange within 15 days of purchase, provided that:
- The item is unused and in original packaging
- All accessories, manuals, and components are included
- The product has not been registered or activated
- The product is returned in resalable condition
Note: Products that require activation or registration (e.g., DJI drones) are not eligible for refund or exchange once activated.
Refunds & Exchanges
Physical products are eligible for a refund or exchange within 15 days of purchase, provided that:
- The item is unused and in original packaging
- All accessories, manuals, and components are included
- The product has not been registered or activated
- The product is returned in resalable condition
Note: Products that require activation or registration (e.g., DJI drones) are not eligible for refund or exchange once activated.
Non-Refundable / Non-Exchangeable Items
The following items are not eligible for refund or exchange unless deemed DOA:
- Gift cards
- Headphones (if packaging is opened)
- Memory cards (if packaging is opened)
- Software (if opened, registered, or activated)
- Hard drives (if seal is broken or used)
- Batteries (if seal is broken or used)
- Paper and ink cartridges
- Special order (non-stocking) products
Online Training
Online training products are eligible for a refund if:
- The request is made within 24 hours of purchase
- Course progress is less than 1 hour of total learning time
In-Person Training
In-person training is eligible for a refund:
- The request is made within 12 months of purchase.
- Before the in-person training is booked
- A 10% administrative fee will be applied
Combined Programs (Online + In-Person)
For bundled programs:
- Each component is evaluated for refund eligibility separately
- Online training follows the online training refund policy
- In-person training follows the in-person training refund policy
- Any bundle discount is applied to the in-person training portion only
To request a refund or exchange:
- Submit a request via email to training@altexacademy.com
- Include:
- Full name
- Email address
- Order number
- Details of the request
Processing Timeline
- Requests are reviewed within 2 business days
- You will receive approval or rejection notification via email
- Approved refunds or exchanges are processed within 2 business days thereafter
AlteX online training is delivered through a cloud-based learning platform:
- Course materials (videos, graphics, quizzes) are not downloadable
- Select downloadable resources may be provided where applicable
- A minimum internet speed of 10 Mbps is recommended
- Standard software (e.g., PDF reader, Microsoft Word) may be required
AlteX is not responsible for interruptions caused by internet connectivity issues.
- AlteX reserves the right to deny refunds or exchanges that do not meet the conditions outlined above
- Shipping fees are not eligible for refund
- Return shipping costs are the responsibility of the customer (if applicable)
- All returns must be approved prior to shipment
- Policies are subject to change without prior notice